IT Help Desk Fundamentals – Launch your Career!

Ready to start your career in IT but not sure where to begin? The help desk is the perfect entry point — and this course will teach you everything you need to know to get started with confidence.

“IT Help Desk Fundamentals – Launch Your Career!” is designed for absolute beginners or career changers who want to break into the world of IT support. Whether you’re aiming for your first job or looking to sharpen your foundational skills, this course will give you the practical knowledge, tools, and confidence to succeed.

You’ll learn:

• The role of the IT help desk in real-world environments
• Common support tasks, ticketing systems, and troubleshooting techniques
• Core hardware, software, networking, and operating system concepts
• How to deliver excellent customer service in a technical setting
• How to build a career path from help desk to advanced IT roles

You’ll also hear real-world insights from a seasoned IT professional who began his own career at a help desk and worked his way up to Senior Network Engineer and beyond. The Help Desk isn’t just a job — it’s a launchpad.

By the end of the course, you’ll have a Certificate of Completion you can showcase to employers, along with a solid grasp of the tools and skills used daily by IT support professionals.