Introduction to Business Process Management

Unlock Organizational Excellence with Business Process Management (BPM)

Dive into the world of Business Process Management (BPM) and discover how to systematically analyze, improve, and manage your organization’s workflows for peak performance. This comprehensive course takes you from the fundamental concepts of BPM to advanced strategies for continuous improvement.

Learn why BPM is crucial for reducing inefficiencies, enhancing customer satisfaction, ensuring compliance, increasing agility, and driving cost savings. Explore the evolution of process thinking, understand key BPM terminology, and grasp the critical roles and governance structures needed for success.

You’ll delve into assessing organizational readiness, engaging stakeholders effectively, evaluating process maturity, balancing the trade-offs of time, cost, quality, and flexibility (the Devil’s Quadrangle), applying practical optimization heuristics, and mastering the BPM lifecycle from identification to monitoring. Whether you’re new to process improvement or looking to formalize your approach, this course provides the knowledge and tools to make a real impact.

Upon successful completion of this course, students will be able to:

• Define Business Process Management (BPM) and explain its core components (people, processes, technology).
• Articulate the key reasons why organizations implement BPM, including efficiency, quality, agility, compliance, and cost savings.
• Describe the historical evolution of BPM, from scientific management to modern digital approaches.
• Define and correctly use fundamental BPM terminology, such as process owner, process model, metrics, and workflow engine.
• Identify key roles in BPM (e.g., Process Owner, Analyst, SME) and understand the importance of governance structures.
• Assess an organization’s readiness for BPM implementation and develop strategies for stakeholder engagement.
• Explain the concept of BPM Maturity Models and evaluate an organization’s current maturity level.
• Analyze the trade-offs between Time, Cost, Quality, and Flexibility using the Devil’s Quadrangle framework.
• Apply various optimization heuristics (e.g., eliminate non-value-adding steps, parallelize tasks, automate) to improve process design.
• Describe the phases of the BPM lifecycle (Identification, Discovery, Analysis, Redesign, Implementation, Monitoring) and its iterative nature.