Certified Team Manager for Contact Center (TMCC) Assessment, This is not a course, is an Assessment by Lisbon Analytics Leadership Trainings (audio only).
Welcome to the Certified Team Manager for Contact Center (TMCC) Assessment.
This assessment assists both employees and companies in their internal certification procedures. It is not a course with theory but rather an exam for certification and assessment.
Please note that Udemy does not provide certificates for exam-type courses at the moment. After completing the assessment, you can take the following steps:
- Email us screenshots of your completed tests to obtain a Lisbon Analytics diploma. Include your name and surname as registered on Udemy. Specify your preferred name for the diploma.
- Add information about your Assessment/Certification to your CV/LinkedIn profile, selecting Lisbon Analytics as your Educational Provider, upon successful completion of the test.
If you have any questions or need assistance in obtaining your certificate, feel free to contact us
The TMCC certification stands as a valuable credential for both individuals employed in the customer service sector and companies striving to deliver exceptional customer support. This certification places a strong emphasis on the significance of effective management and leadership skills within contact center environments, where prioritizing customer satisfaction and efficient operations is paramount.
For Employees, achieving the TMCC certification can substantially elevate their career prospects. It serves as validation of their knowledge and expertise in team management, underscoring their dedication to professional growth. Additionally, it positions them as qualified candidates for Leadership Roles within the field of customer service.
This Certification equips Employees with the essential skills and knowledge needed to enhance customer satisfaction, promote team productivity, and provide exceptional service.
From a Company’s standpoint, the TMCC certification holds significant value. It guarantees that leaders possess the expertise required to establish a positive and efficient customer service environment.
Furthermore, Companies that employ certified Team Managers can anticipate elevated levels of customer satisfaction and loyalty. They have the opportunity to implement strategies aimed at improving first-call resolution rates, reducing customer wait times, and providing personalised and efficient support across various communication channels.
The TMCC certification holds immense value for employees seeking to advance their careers within the customer service industry. It serves as a testament to their proficiency in managing contact center operations.
For Companies, the employment of Certified Managers ensures a high degree of employee satisfaction, efficient operations, and enhanced customer loyalty. This certification underscores a commitment to professionalism and excellence in customer support, establishing itself as a valuable asset for both individuals and Organisations operating within the customer service sector.