ITIL® 4 and ITSM in the Workplace, Improving Service Performance.
Course Description
Previously titled “ITIL 4 Introduction”, now retitled “ITIL® 4 and ITSM in the Workplace.” This rebranded and updated version not only provides a clearer overview of the ITIL 4 framework complete with analogies for enhanced understanding but also covers IT service management (ITSM) topics relevant to the workplace. The aim is to apply practical workplace scenarios and identify areas for improvement.
Comprising of a number of short MP4-video sessions which feature voice-over by myself, Trevor Wilson, an accredited Axelos/PeopleCert ITIL instructor certified at ITIL 4 Master Level not to mention, promoting previous ITIL certifications (ITIL 3 Expert, and ITIL 2 Service Manager).
It is said that, if you cannot define something then you cannot control it, and if you cannot control something then you cannot measure it, and if you cannot measure something then you are not managing. This course promotes the need to define things in the workplace, in other words making things visible, and in turn once made visible, recognising opportunities for improvement that are seen as valuable by the business. The four perspectives supporting this (as described in the ITIL 4 framework) comprise of, i) Organisations and People, ii) Information and Technology, iii) Partners and Suppliers and, iv) Value Streams and Processes.
