Call Center Team Leader & Quality Assurance Training, Become a Supervisor from Agent.
Course Description
Break Free from the Agent Role – Become a High-Impact Call Center Leader Today!
Are you ready to move from answering calls to leading high-performing teams in the call center world?
Whether you’re eyeing your first Team Leader promotion, stepping into a QA Analyst role, or simply ready to upgrade your call center leadership skills, this course is your ultimate roadmap.
Introducing:
Call Center Team Leader & QA Training: From Agent to Supervisor
The #1 practical, scenario-based training program designed specifically for ambitious BPO professionals like you.
What You’ll Gain
Step-by-step guidance to transition from agent to supervisor
Real-world strategies to monitor KPIs like AHT, CSAT, FCR, SLA
Proven coaching frameworks to uplift underperformers and boost morale
Tools to master QA scorecards, call audits, and quality assurance metrics
Roster planning, shift management, and escalation handling techniques
Career growth strategies to rise into operations management roles
Course Highlights
- 6 immersive modules, 30+ expert-led video lessons
- Interactive quizzes and reflection tasks for real-time skill building
- Downloadable templates: KPI sheets, PIP forms, coaching scripts
- Case studies simulating actual challenges faced by Team Leaders
- Lifetime access, certification of completion, and flexible self-paced learning
Who This Course Is For:
- Current call center agents preparing for promotion
- Newly promoted supervisors or QA analysts who want structured training
- Customer service professionals in BPOs across India, the Philippines, UAE, USA, and South Africa
- Anyone stuck in a frontline role seeking clear, actionable steps to grow
Why This Course Works:
Unlike generic leadership courses, this one is tailored for the call center environment. It’s packed with tools you can apply from Day 1—whether you’re managing metrics, resolving escalations, or leading coaching sessions.
The demand for skilled call center leaders is growing—and now’s your chance to stand out. By mastering the core responsibilities of team leadership and quality monitoring, you’ll gain the confidence and capabilities to lead with impact.
Don’t wait for your promotion—prepare for it.
Enroll now and take the next step in your call center career!
Start leading. Start growing. Start today.
